Employee Referrals Integration
Integrations enable you to connect Employee Referrals seamlessly with your IT landscape (e.g. application tracking system, identity provider, etc.) in order to decrease the effort for Employee Referrals users by automating certain processes in Employee Referrals.
Radancy provides own connectors to multiple systems (e.g. ATS providers, Identity Providers, etc.) as well as a public API.
ATS: Applicant Tracking System
API: Application Programming Interface
XML: Extensible Markup Language
REST: Representational State Transfer
SOAP: Simple Object Access Protocol
(S)FTP: (Secure) File Transfer Protocol
WebDAV: Web-based Distributed Authoring and Versioning
IdP: Identity Provider
SAML: Security Assertion Markup Language
Why was a new job that was published in my ATS not published in Employee Referrals?
Please check the following:
- Was the job sent to "Drafts"?
If so, please check to see if some of the required fields (Location, Department, Contact Person,...) are empty. If the "Contact Person" (recruiter) field is empty, please invite the responsible recruiter to Employee Referrals. If the "Location" and/or "Department" field is empty, please add them under your "Account Preferences" - "Settings". It's important to make sure there are no typing errors or different spellings of the "Location", "Department" and recruiter name. Otherwise, the job import will not work successfully.
- Have you ticked the channel in your ATS that publishes jobs to Employee Referrals?
- Have the mandatory fields been filled in (e.g. contact person) in your ATS?
If not, please update the mandatory fields and wait for the next integration sync.
- Is the contact person (recruiter) an active user in Employee Referrals?
If not, please invite the contact person as a recruiter to Employee Referrals and wait for the next integration sync.
- Please check if the spelling of the "Location" and "Department" are identical in Employee Referrals and your ATS. If not, please make the changes in Employee Referrals and wait for the next integration sync.
Why is an application from Employee Referrals not exported to my ATS?
Please check the following:
- Was the job created manually in Employee Referrals?
If so, the application can't be exported as the job is not available in your ATS. In this case a manual upload of the application is needed.
- Has the reference number of the job the candidate applied for been changed manually?
If so, the application can't be exported as there is no job with this reference number in your ATS. In this case a manual upload of the application is needed.
Why are documents or attached files of an application not or only partially exported to the ATS?
This may be caused by the size of the documents, attachments or the uploaded photo (of the applicant). In Employee Referrals, attachments up to approximately 10MB can be uploaded. If an ATS has a MB limit of 5MB for example, documents and attachments larger than this cannot be exported to the ATS. In this case a manual upload of the application is needed.
If this happens on a regular basis we recommend switching to our Candidate Experience Package. For further details, please get in touch with your Engagement Manager.
Why is a job "published" twice or is "closed" in Employee Referrals although it is still active in my ATS?
This happens when the reference number of the job has been changed in Employee Referrals after the import. The reference number assigned by the integration always includes the "Reference no. from the ATS::Location::Job title".
Never change the reference number manually. An example of a correct reference number is "2919:vienna:customer support manager".
Why are manual changes to the job in Employee Referrals always overwritten?
This is how our integrations work. The synchronization of jobs always starts from the ATS (not from Employee Referrals to the ATS). Therefore, please do not make any changes of a job in Employee Referrals.
Always make changes in your ATS and wait for the next integration sync.