Customer Support

On our Status Page (click here) you can always check if there are any service interruptions or scheduled maintenance work. You can subscribe to updates via email as well. Simply click the "Subscribe to Updates" button and you'll be notified of updates via email automatically.

To learn more about supported browsers, check this page

 

Contact Hours 

Our support is available for you Monday to Friday from 09:00 a.m. to 04:00 p.m. (CET)

 

Contact Form 

You can submit a request using this form (click here) in English or German. 

Please complete the form carefully. The more information our support agents have, the easier and faster they can check and try to reproduce your reported problem and support you.

When sharing a screenshot, if possible, please share the developer console screen with us (learn more about how to display it here).

After submitting a ticket, you'll receive an automatic confirmation. As soon as one of our agents has checked your request, you'll receive an answer via email.

 

 

 

 

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