How to change a user role?

As an Admin, you have the ability to change the role of a user in User Management (Click on your Name/Photo > Account Preferences > User Management > Active Users). 

To find the user whose role you want to change, you can search by their name, email address, or employee ID (if available).

By clicking on the little arrow next to the user’s role, a drop-down menu will appear and you choose the new role. The user's role will be updated accordingly.

Please note: If you would like to change the role of a Recruiter or Admin to Talent Scout, please make sure that this user is not a "Contact Person" of an active job.

If the role change fails, a pop-up notification will inform you that it is not possible to complete the change. There are two possible solutions:

  • Change the "Contact Person" in all active jobs
  • Archive all jobs where the Recruiter is the "Contact Person"

You can use the filter "Contact Person" on the Jobs page to help you identify the jobs associated with the specific recruiter you are modifying.

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